Resident Survey

Package Room Theft

For years, management accepted packages at the front desk and emailed us for pickup. The current policy doesn't work — and the theft has been constant. We're organizing to push for the old system to be restored.

We only win with numbers. Takes 3 minutes.

Don't fill this out:

Which tower do you live in?

Pinnacle Spire Former resident

Were you living here before October 2024?

That's roughly when management changed the package policy.

Yes No

How many packages have you lost since the policy change?

Packages lost

Estimated total dollar value of those losses?

Estimated losses

Have you reported this to management?

Yes No

What was their response?

Did you file a police report?

Yes No

Since the policy change, have you done any of these? (check all that apply)

Considered moving or not renewing my lease Stopped ordering certain items Re-routed packages to work, Amazon Locker, or PO box Paid for a private mailbox service Asked friends or family not to ship gifts here Required signature confirmation (extra cost)

The previous policy was: management accepted all non-hub packages and emailed residents for pickup. Do you want that policy restored?

Yes No Other

What would you prefer?

Have you experienced any other theft or property issues at the building? (optional)

Storage, vehicle, mail, apartment, common areas, etc.

Estimated dollar value of those other losses? (optional)

Estimated losses

Your contact info

Email is required so we can follow up. Name is optional.

I confirm I'm a current or former resident You may contact me about next steps (meetings, petition, etc.)

Your responses will inform a letter to management.

Thanks — you just helped.

We only win with numbers. Forward this to one neighbor right now. That's how this gets fixed.

packageroomtheft.com

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Have a story, photos, or something specific to share?

Reach the team directly — we read every message.

Don't fill this out:

Reach us anytime: theft@packageroomtheft.com

From your neighbors. We're organizing.